Refund policy
Returns & Refunds Policy
At Shifa Supplements, we stand behind the quality of our products. If you change your mind, we offer a straightforward return process to ensure you are satisfied with your experience.
30-Day Return Window
You have 30 days from the date you receive your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
Eligibility for Returns
To maintain strict health and safety standards for all our customers, please note the following requirements:
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Sealed & Unopened: As our products are consumables, items must be returned in their original, unopened condition with the outer seal intact.
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Original Packaging: The item must be in the original packaging just as you received it.
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Proof of Purchase: Please include your order number or receipt with your request.
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Please note: We cannot accept returns for any product that has been opened or where the tamper-evident seal has been broken.
Restocking Fee & Refunds
Upon receipt and inspection of your returned item, we will process your refund to your original payment method.
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Restocking Fee: A 10% restocking fee will be applied to all returns to cover processing and administrative costs. This amount will be deducted from your total refund.
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Exclusions: Shipping costs from the original order are non-refundable.
Return Shipping
Customers are responsible for the cost of shipping items back to us. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
How to Start a Return
To begin the process, please contact our support team at info@shifasupplementsuk.com with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.